Privacy Statement

SECTION 1 - INFORMATION WE COLLECT

  1. We collects personal information when you register with us, and this includes your name, email address, and provincial billing number. Your password is stored securely.
  2. We automatically receive and record information on our server logs from your browser, including your IP address, cookies, and the pages you request. We also collect other information as part of our analytics services, in order to improve the service. However, we do not link such information to any personally identifiable information you submit while on our site.
  3. We may collect billing information if you sign up for a paid service, which may include your name, address, telephone number, credit card details, and other information that is necessary in order to process the transaction.
  4. We may collect billing information if you sign up for a paid service, which may include your name, address, telephone number, credit card details, and other information that is necessary in order to process the transaction. 5. We use information for the following general purposes: products and services provision, identification and authentication, services improvement, support, contact, research, and anonymous reporting.

SECTION 2 - CONSENT

  • How do you get my consent?
    • When you provide us with personal information to create an account, add or verify your credit card, or place an order, we imply that you consent to our collecting it and using it for that specific reason only.
    • If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
  • How do I withdraw my consent?
    • If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at hello@dr-bill.ca or mailing us at: Grouse Software Labs Inc 807-402 West Pender St, Vancouver, BC, V6B1T6, Canada

SECTION 3 - DISCLOSURE

  • We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - BILLING INFORMATION

  • If you choose to add your credit to your account, your credit card data is stored with our payment provider Stripe (www.stripe.com/ca). Stripe gathers and stores your payment information including your credit card number and any other information required to complete the transaction. That may include your address, phone number and IP address. Stripe is certified PCI Service Provider Level 1 - the most stringent level of certification available. For more on Stripe’s security & compliance see here: https:// stripe.com/help/security All transactions on the site are protected by SSL encryption technology.

SECTION 5 - THIRD-PARTY SERVICES

  • In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. View our payment gateways privacy policy here: https://stripe.com/ca/privacy. We recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
  • Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
  • Links
    • When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

  • To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-128 encryption.
  • Cookies
    • A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from a web site's computers and stored on your computer's hard drive. If you reject all cookies, you may not be able to use Dr. Bill services or products that require you to "sign in" and you may not be able to take full advantage of all offerings. You can configure your browser to accept all cookies, reject all cookies or notify you when a cookie is set.
    • Dr. Bill uses its own cookies for a number of purposes, including to: • Require you to re-enter your password after a certain period of time has elapsed to protect you against others accidentally accessing your account contents. • Keep track of preferences you specify while you are using the Sites, Products and Services. • Estimate and report our total audience size and traffic. • Conduct research to improve the content and services.
  • Intercom.io & Google Analytics
    • This website uses Intercom.io, and Google Analytics web analytics and user engagement services. Intercom and Google Analytics use "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Intercom on servers in the United States. This information is used for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. This may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Intercom’s behalf. Intercom will not associate your IP address with any other data held by Intercom. Personally identifiable information is not sent to or used by Google Analytics. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Intercom in the manner and for the purposes set out above.
    • Intercom’s privacy policy: https://docs.intercom.io/pricing-and-terms/privacy
    • Google Analytics privacy policy: https://support.google.com/analytics/answer/6004245?hl=en

SECTION 8 - AGE OF CONSENT

  • By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

  • We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

  • If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at privacy@dr-bill.ca or by mail at Grouse Software Labs Inc. Privacy Compliance Officer 807-402 West Pender St, Vancouver, BC, V6B1T6, Canada