PRIVACY FREQUENTLY ASKED QUESTIONS (FAQs)

Dr. Bill is now owned by RBC Medical Billing Inc., which is a subsidiary of Royal Bank of Canada (RBC) and an affiliate of RBC Ventures Inc. (RBC Ventures). RBC Ventures and Dr. Bill are moving beyond banking to solve problems for Canadians, like making it easier for physicians to quickly and efficiently bill provincial health authorities for the services they provide their patients. You can learn more about what we do, as well as our other solutions, at rbcventures.ca.

We take the privacy of Dr. Bill users and their patients very seriously, and we’re committed to being transparent and explicit about user consent. Because of Dr. Bill’s affiliation with RBC, you may have questions about your privacy and the privacy of your patients. Take a look at the FAQs below to see if the answers are there. If not, don’t hesitate to reach out to us at privacy@dr-bill.ca

For information about our privacy practices please see the Privacy section of our Terms and Conditions.

Your and Your Patients’ Privacy

Who can access patient health information I submit to Dr. Bill?
Only employees who require access to health information to facilitate the Dr. Bill services can access the patient information collected through Dr. Bill’s services. We have strict privacy policies, keep detailed access logs, conduct regular audits, and use secure encryption to protect the information.

Who can access my personal and commercial data collected by Dr. Bill?
Only employees who require access to a user’s personal and commercial data to fulfill requirements of their jobs (for example, to determine a user’s eligibility for products and services) can access the personal and commercial data collected through Dr. Bill’s services. We have strict privacy policies, keep detailed access logs, conduct regular audits, and use secure encryption to protect the information.

Does Dr. Bill share patient health information with other RBC companies or third parties?
No. Any patient health information collected through Dr. Bill’s services is not combined with other user or RBC data and will not be shared.  

How is patient health information stored? How long is it stored?
All patient health information is encrypted and stored on private and secure RBC-owned servers. Dr. Bill stores patient health information as required by law. 

What does Dr. Bill do with patient health information it collects?
Dr. Bill uses patient health information solely for the purpose of providing the Dr. Bill services; specifically, to conduct its billing, private billing invoicing, health card validation and reporting services. 

RBC is a bank so why did it acquire Dr. Bill?
RBC is committed to helping our clients thrive, and that means offering solutions that go beyond banking to support our clients’ needs. RBC intends to offer Dr. Bill services as part of its suite of solutions created to support healthcare professionals and improve their practice. For healthcare professionals who are Dr. Bill users but who aren’t RBC banking clients, we hope that offering valuable services, like those offered by Dr. Bill, will help RBC earn their banking business.